Привожу перечень стандартов IEEE по разработке, тестированию, валидации документиованию и сопровожднию ПО.
Изучаем и руководствуемся в работе. Велосипед не изобретаем 🙂
Next up: how automated are your helpdesk processes? With a
new IT Benchmark result now available, you’ll see how organizations are using email integration to more efficiently handle service requests. After that, you can consider: are your helpdesk configurations as precise as they should be? Learn how Petra Hillaert of Guylian uses SysAid’s Reports and Analysis Module to define KPIs and pinpoint the exact values that need readjusting in her helpdesk set-up.Finally, SysAid’s very own Director of Customer Service and Support Sarah Lahav gives us a lesson on
SysAid’s API and how it can help you centralize many of your IT processes — automatically. Regardless of your climate or time zone, this newsletter provides something for every tech preference!