Компания Ilient вновь существенно обновила свой продукт SysAid.
Теперь его с уверенностью можно позиционироват для сегмента SMB, в той чсти, которая М — medium business.
Текст информации на английском языке, но для интересующихся напоминаю, что уже почти год есть редакция системы на русском.
Основные новости приведу на русском:
1. Доработан учет активов, включая охрану окружающей среды 🙂
2. Введены новые метрики "здоровья" инфраструктуры. А именно бенчмаркинг степени автоматизации процессов.
3. Выложен обучающий ролик по использованию API.
First up, tighter asset control — not only to increase efficiency, but also to save the environment! This month we’re releasing not one but two flash tutorials on how you can achieve better asset management. One tutorial shows you how to quickly and efficiently track your software products; the other comes as a green IT tip on how SysAid can help you implement more eco-friendly practices in your organization. Learn how SNMP monitoring can help you reduce paper waste — it’s better for the environment, and better for your budget, too!
Next up: how automated are your helpdesk processes? With a
new IT Benchmark result now available, you’ll see how organizations are using email integration to more efficiently handle service requests. After that, you can consider: are your helpdesk configurations as precise as they should be? Learn how Petra Hillaert of Guylian uses SysAid’s Reports and Analysis Module to define KPIs and pinpoint the exact values that need readjusting in her helpdesk set-up.Finally, SysAid’s very own Director of Customer Service and Support Sarah Lahav gives us a lesson on
SysAid’s API and how it can help you centralize many of your IT processes — automatically. Regardless of your climate or time zone, this newsletter provides something for every tech preference!
IT Services & Project Management 